Q: What are classification of faucets?
A:Divided by function: bathtub faucets, shower faucets, bathroom sink faucets, kitchen sink faucet.
Divided to open methods: wrench faucets, spiral faucets, lift faucets, push faucets, touchless faucets.
Divided by material: iron-carbon alloys faucets, copper faucets, PVC material faucets, zinc alloy faucets, ceramic faucets, stainless steel faucets and other materials faucets.
Divided by structure: single-joint type, duplex and triplex like.
Divided by spool: ceramic valve, stainless steel valve, copper valve.
Q:What material does toilet cover have?
A:Usually toilet cover used plastic, acrylic, urea cover, wood, bamboo and stone.
NOTE: we will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to lacal courier copmay which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000
Q: How could I take apart the broken toilet cover?
A:There are two screws underneath the toilet cover, unscrew them.
Q:How to deal with that basin can not hold water after pulling the lever lifted of bathroom sink faucets?
A:The water basin seat is not sealed, you need to inject putty or silicone to the seat bottom ring.
Q:Why does the faucet have a small amount of water or water faucet fork?
A:There are too many Impurities in the water to affect the bubbler work. Unscrew the bubbler then soaked and cleaned with vinegar, then replace to the faucet.
Q:Why do bathroom sink faucet and kitchen faucet have a small amount of water without sparkling?
A:It is because of low water pressure, you need to disassemble the leading to exchange bubbler of faucets.
Q: How to deal with the leaking between water hose and faucet connector?
A:It is because of Improper installation or rubber ring deformation, you need to replace the rubber ring and reinstall it.
Q:How to deal with faucet leaking?
A:Remove the valve body, remove the foreign body, installed after the spool as necessary to replace the valve leakage.
Q:What type of faucet can ensure to be no water printed during the using process of faucet?
A:Leading pure copper material does not appear water printed!
Q:Which basin is better for bathroom, undermount or topmount? Which faucet can match such basin?
A:undermount basin is bettern for it is beautiful and easy to clean. Bathroom sink faucet to match undermount basin need to consider the thickness of the edge of the basin and choose a long spout faucet.
Q:How to choose kitchen faucets?
A:The best choice for kitchen faucets is long-handled kitchen faucet, because it has long arm so the switch is easier, and in the hands of cooking time often have oil, detergent and other liquid, even sometimes holding bowl to be washed so that it is more convenient to switch faucet with back of the hand or wrist long handle.
Q:Does touchless faucet have cold water only?
A:No, touchless faucets can have hot water and can adjust the water temperature as you like.
Q: How do you charge the shipping fee.
A:All products on savingfaucet are free shipping to United States. Some products are complicated, so we need to adjust for customer. Generally speaking, the delivery time is 5-15 days. For more information, please feel free to contact our customer service: 1(347) 688 7991.
Q: What’s your return policy?
A:We support exchange or return in 3 days (once you received the goods which depends on delivery and sing in date). If there are problems about the goods which are due to us, please contact us. If you did not contact our customer service but directly return the goods back to us, our company will refuse the parcel. Therefore, in case unnecessary problem happens, please contact our customer service first
Q: Do you support custom made wholesale?
A:Yes, of course. You can fill in your contact information and request on our wholesale page. We will contact you on time and send you the samples. And also you can give a call at our customer service. We will be happy to help you.
Q: Why do you need my email address?
A:After you placed the order on savingfaucet.com, our customer service will send you an email including the detailed information about your order like shipping address, and your item information. So if there is any problem or mistake you can contact us and we will correct for you. Also, when we shipped your order, we will send you the email with tracking number, so you can check online. We will keep your privacy and will not sell or reveal your information to others.
Q: What’s the payment method?
A:We accept Visa, Master Card, Paypal, Western Union and Bank Transfer.
Q: What is your quality assurance guarantee?
A:savingfaucet Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. savingfaucet offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.
Q: What is your warranty policy?
A:savingfaucet proudly stands behind the products we sell. savingfaucet One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship. This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer.
Q: Why is your item’s price lower than other suppliers’?
A:The reason is that we run our own factory. With all the middle dealers being left out of the business, it takes you less money to purchase the same item than it does on any other online sites. We are and always will be dedicated to providing latest fashion and newest design with high quality and low price.
What is mounting distance between 2 holes of faucets?
In general, for 2 holes or above, standard distance of 2 pipe center should be 150mm, and had better at the same horizontal line.
If the distance is above or under 150mm, pls purchase the faucet adapter to adjust