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Return / Exchange Policy
If do not like the item you receive or the item is damaged, kindly return the items in original parcel to our specified address. only the parcel we get back in good condition, we can give full refund.
1 Faucets are belong to be fragile, if damaged in the transit, please contact us in time(in general in 2 days after receiving), our customer service would solve for you and replace damaged. If not accept the above, please be careful to buy. If you did not contact our customer service but directly return the faucets back to us, our company will refuse the parcel. Therefore, to avoid problems, please contact our customer service first
2 We will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to local courier company which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund.
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000
3 Contact our Customer Service to initiate the return process within 2 days upon receiving your item(s). If there is no quality problem, the freight of return or exchange will be on the buyer. We will refuse the full refund if you return the items without contacting with our Customer Service, and in no event shall us be liable for this situation.
4 Before your return, make sure that the items are in a good condition, don't return the used or damaged one due to your own reasons. All the goods you return, please keep the completion of tags and packing, and the condition that do not affect re-sale.
5.If you want to return or exchange goods, please contact our consumer service within 24 hours. Once our Customer Service has approved your request, we will provide you with a return address. Please keep the tracking number safe.
6.After we received your returned goods, we will deal with it within 5 business days. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.
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